Privacy Policy

At Covacyu, we respect your privacy and are committed to protecting the personal information you provide when using our website. This Privacy Policy explains what data we collect, how we use it, how we protect it, and the rights available to you under applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

What Data We Collect

We may collect personal information that you voluntarily provide when you contact us, subscribe to communications, submit a form, or otherwise interact with our website. The information we collect may include:

• Your name and email address;
• Your telephone number and postal address;
• The contents of messages, enquiries, or other communications you send to us;
• Information you provide when requesting support or other services; and
• Technical information, such as your IP address, browser type, device information, and website usage data.

We may also receive limited information automatically through cookies and similar technologies. We do not intentionally collect sensitive personal information unless you choose to provide it and there is a lawful reason for us to process it.

How We Use Data

We use personal information only for legitimate and appropriate purposes. Depending on how you interact with our website, we may use your information to:

• Respond to questions, requests, or customer support enquiries;
• Provide, maintain, and improve our website and services;
• Communicate with you about updates, services, or administrative matters;
• Monitor website performance, security, and user experience;
• Prevent fraud, misuse, unauthorised access, and other unlawful activity;
• Comply with legal, regulatory, and accounting obligations; and
• Establish, exercise, or defend legal claims where necessary.

We process personal data only where a lawful basis applies. This may include your consent, the performance of a contract, compliance with a legal obligation, or our legitimate interests, provided those interests do not override your rights and freedoms.

Cookies

Our website may use cookies and similar technologies to support essential functions, remember preferences, understand website usage, and improve performance. Cookies are small text files placed on your device when you visit a website.

Some cookies may be necessary for the website to operate correctly, while others may be used for analytics, functionality, or preferences. Where required by law, we will request your consent before placing non-essential cookies on your device. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some parts of the website.

Third-Party Links

Our website may contain links to third-party websites, platforms, or services, including social media pages. These external websites operate independently and have their own privacy policies and terms of use. We are not responsible for the privacy practices, content, security, or functionality of third-party websites.

We encourage you to review the privacy policies of any external website before submitting personal information or using its services. Our website may include a link to our social media presence on X at https://x.com/.

Data Security

We take reasonable technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration, or disclosure. These measures may include access controls, secure systems, monitoring, and appropriate internal procedures.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. You should take appropriate precautions when sharing information online and avoid sending confidential information through unsecured communication channels.

User Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information in certain circumstances;
• Request restriction of processing in certain circumstances;
• Object to processing based on legitimate interests or direct marketing;
• Request portability of information you have provided to us; and
• Withdraw consent where processing is based on consent.

To exercise a right, please contact us using the details below. We may need to verify your identity before completing a request. You may also have the right to lodge a complaint with the data protection authority responsible for your place of residence, work, or the location of an alleged infringement.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a concern about the handling of your personal information, please contact us:

• Email: [email protected]
• Phone: +49 726 3331
• Address: 38 River Road, Germany

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will be published on this page with its revised effective date.